Customer Relationship Management

The call center was launched in 2009 to improve public knowledge about healthy life and family health. According to the group's mission to provide the highest standards of health care to all sections of society, experienced consultants in this center take an important step to maintain health and prevent and help treat diseases with up-to-date training under the supervision of experts in the scientific unit.

Communication channels for consultation

In the customer communication center, we have tried to answer the public's questions about healthy eating and skin health through easy and accessible communication channels such as telephone 021-82406, online chat, questions on the website, social networks, etc.
This center has also improved the knowledge level of the general public for a healthy life by providing free education in public centers, preparing articles, and going viral.

Customer Satisfaction 

Another activity of this center is to register and deal with the complaints about the Poura Darou group's products to be directly informed about the opinions of the consumers about the distributed products. This center tries to increase its quality standards by respecting the rights of consumers and the information received.